Job title: Caseworker
Working for: Josh Dean MP (Hertford and Stortford)
Location: Bishop’s Stortford
Salary: In line with IPSA pay scales
Length of contract – 1 year fixed-term in the first instance with possibility of permanent contract; with 6 probationary period.
Closing date – Sunday 17th November
Job Details
Josh Dean MP, the new MP for Hertford and Stortford, is seeking a Caseworker to join his team and ensure the highest level of service for his constituents.
The MP’s constituency office plays a key role in assisting individuals needing support and facing difficult situations. An empathetic and practical approach is required to find a way forward and prioritise a high volume of daily contacts to the office. Working with many organisations at the local and national level, your role will involve adhering to processes to ensure all casework is dealt with professionally and sensitively.
The role will also require administrative skills, in relation to clear communication and filing of case details, as well as wider administrative office support functions including but not limited to diary management, assembling briefing packs, ensuring the office is fully equipped and supporting with logistical and administrative aspects of events and projects.
Key responsibilities
Gather relevant information to assist with resolving cases.
Log all cases; monitor progress and ensure all identified actions are taken.
Draft responses to constituents
Ensure records are kept and information managed confidentially in line with the data protection legislation
Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP
Assist in the compilation of briefing packs
Assist with arrangement of constituent facing advice surgeries including searching for venues and bookings
Diary management
Efficient data and file management within the office, including support with the management of a busy inbox and incoming post
Essential requirements
Experience of casework;
Excellent communication skills, both written and oral;
High level of IT literacy.
Desirable requirements
Knowledge of the constituency
Application details:
Applications should be made by email to angela.moore@parliement.uk with a CV and a cover letter of a maximum of 2 sides, explaining your interest in and suitability for the role.